FAQ – Yellow Zebra Prague

Where do I get tickets or how do I book?

Booking on-line is the best way to secure your place on one of our Yellow Zebra Prague tours.
You’re also very welcome to just turn up at our tour center and book there and then. Our tour office staff are happy to assist you in choosing the tour that is right for you. You should email us for more information or call us.

How can I pay?

We accept credit and debit cards (both on-line and in our tour center) and cash in our tour center. For private tours, bank transfers are also acceptable.

Can I tip my guides?

Tipping is by no means a requirement. But it’s always welcome. If you wish to express your appreciation this way, then go ahead. Besides, it’ll make everyone’s day!

Where do the Yellow Zebra Prague tours leave from?

All Yellow Zebra bike and Segway tours leave from Michalská 432/12, 110 00 Praha 1-Staré Město, Czech Republic. For those who don’t know their way around the city yet or those staying a little bit further away, we also can help with taxi transfers from your hotel. Contact us for more information.

Will my tour be cancelled if the weather is bad?

No, tours run in all weather conditions.

What happens if you cancel my tour and I've already booked?

This rarely happens. But if it does you will receive a full refund.

Oh no! My travel plans have changed and I can no longer make my tour!

Don’t panic! As long as you let us know at least 4 days (73+ hours) before your tour then your ticket is fully transferable for another date/time that’s more suitable for you. If we can’t find you a suitable tour we’re happy to fully refund you, as long as you let us know at least 4 days (73+ hours) before your original booking begins. For further information please see our Terms info here you can view your other options.

Are there any restrictions as to who can do the bike tours?

No there are none. But participants must know how to ride a bike and be fit enough for light continuous biking for up to 4 hours, with short breaks.

If this is my first time riding a Segway, will I be able to pick it up quickly?

Your safety is always our highest priority. Therefore, we begin each tour with very thorough training on the Segway. Only when you’re feeling absolutely comfortable, will we go out and enjoy the city!

Are there any restrictions as to who can do the Yellow Zebra Prague Segway tours?

Segway riders must be fully mobile and have the ability to make motions such as climbing and descending stairs without assistance. The use of Segways is not possible for children under the age of 10. Anyone between 10 and 18 years of age must be in the company of an adult at all times. Unfortunately, pregnant women are not able to participate. Please also note that anyone we suspect to be under the influence of alcohol will not be able to ride and will forfeit their right to do the tour, without a refund.

Are locks and helmets included in the bike rental?

Yes of course! All bike rentals include a lock and an optional helmet and a bungee cord.

Do I have to leave a deposit for the bike?

Yes you do. You can either leave a deposit in cash (any major currency). Rates are different depending on the bike you hire. You can check out our Bike Rental comparison chart here.

Who are the guides?

Our Yellow Zebra Prague guides are all experienced, motivated and knowledgeable individuals who are highly trained to show you the best of Prague. Also, they are happy, informative and entertaining. In short, you’re going to have a great time simply because they love their job!

When should I show up for my tour?

We suggest that you meet at the Yellow Zebra Prague tour meeting point 5-10 minute prior to tour beginning.

Do you have insurance?

By law, we are required to have tourism insurance. At Yellow Zebra Prague we are fully licensed and bonded. For specific insurance questions please contact management.